Terms of Service

1. Acceptance of Terms

Welcome to Hasty Barn. These Terms of Service ("Terms") govern your use of our website hasty-barn.com and all related services (collectively, the "Service") operated by Hasty Barn Ltd. ("us", "we", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Hasty Barn is an online retailer specializing in premium pet supplies, including food, accessories, toys, and health products for dogs, cats, and other companion animals. We provide:

• Online catalog and e-commerce platform
• Expert pet care advice and consultation
• Delivery services across the United Kingdom
• Customer support and after-sales service
• Educational content and resources

3. User Accounts

3.1 Account Creation

To make purchases, you may need to create an account. You must provide accurate, complete, and current information and keep your account information updated.

3.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

3.3 Account Termination

We reserve the right to terminate or suspend your account immediately if you violate these Terms or engage in fraudulent activity.

4. Orders and Payments

4.1 Order Process

When you place an order, you make an offer to purchase products at the prices displayed. We reserve the right to accept or decline your order for any reason.

4.2 Pricing

• All prices are displayed in British Pounds (GBP) and include VAT where applicable
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Shipping costs are calculated at checkout

4.3 Payment

• Payment is required at the time of order
• We accept major credit cards, debit cards, and PayPal
• All payments are processed securely through third-party providers
• We do not store your payment information

5. Shipping and Delivery

5.1 Delivery Areas

We deliver throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Delivery to certain remote areas may require additional time or fees.

5.2 Delivery Times

• Standard delivery: 2-3 business days
• Next-day delivery: Available for orders placed before 2 PM
• Weekend delivery: Available in select areas
• Delivery times are estimates and not guaranteed

5.3 Delivery Conditions

• Someone must be available to receive the delivery
• We may leave packages in a safe location if instructed
• Risk of loss transfers to you upon delivery
• You must inspect packages upon delivery

6. Returns and Refunds

6.1 Return Policy

You may return most unused items within 30 days of delivery for a full refund, subject to the following conditions:

• Items must be in original condition and packaging
• Perishable items (food, treats) cannot be returned unless defective
• Custom or personalized items are not returnable
• Return shipping costs are the responsibility of the customer unless the item is defective

6.2 Refund Process

• Refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable unless we made an error

7. Product Information and Disclaimers

7.1 Product Descriptions

We strive to provide accurate product descriptions, but we do not warrant that descriptions are complete, reliable, current, or error-free.

7.2 Pet Health Disclaimer

Our products and advice are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified veterinarian before making changes to your pet's diet or health regimen.

7.3 Availability

Product availability is subject to change. We reserve the right to discontinue products or limit quantities.

8. Intellectual Property

8.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Hasty Barn or our licensors and is protected by copyright and trademark laws.

8.2 User Content

By submitting reviews, comments, or other content, you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content.

9. Prohibited Uses

You may not use our Service:

• For any unlawful purpose or to solicit unlawful acts
• To violate any international, federal, provincial, or state regulations or laws
• To transmit or procure the sending of spam or unsolicited communications
• To impersonate or attempt to impersonate the company, employees, or other users
• To interfere with or circumvent the security features of the Service

10. Limitation of Liability

To the fullest extent permitted by law, Hasty Barn shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless Hasty Barn and our licensees, licensors, employees, contractors, agents, officers, and directors from any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service or violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

14. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law. If you are a consumer, you have legal rights in relation to products that are faulty or not as described.

15. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the sole and entire agreement between you and Hasty Barn regarding the Service and supersede all prior understandings, agreements, representations, and warranties.