Privacy Policy

1. Introduction

Hasty Barn ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hasty-barn.com, make purchases, or interact with our services.

By using our website and services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you:

• Create an account or make a purchase
• Contact us for customer support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Payment information (processed securely by third-party providers)
• Pet information (for personalized recommendations)
• Purchase history and preferences
• Communication records with our customer service team

2.2 Automatic Information Collection

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website or search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Processing orders and payments
• Shipping products and managing returns
• Providing customer support
• Managing your account and preferences

3.2 Communication

• Sending order confirmations and shipping updates
• Responding to inquiries and providing support
• Sending marketing communications (with your consent)
• Notifying you of important updates or changes

3.3 Improvement and Analytics

• Analyzing website usage and performance
• Personalizing your shopping experience
• Conducting research and developing new products
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Shipping and logistics (Royal Mail, DPD, Hermes)
• Email marketing services
• Website analytics and hosting
• Customer service platforms

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate potential fraud or security issues
• Enforce our terms of service

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Staff training on data protection principles

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through our cookie consent banner or browser settings.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

7. Your Rights Under GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing for direct marketing
• Rights Related to Automated Decision Making: Protection from automated profiling

To exercise these rights, contact us at [email protected] or use the contact information below.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Protect against fraud and abuse

Generally, we retain account information for 7 years after account closure and transaction records for 6 years as required by UK law.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside the UK. When we do so, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by authorities
• Binding corporate rules for intra-group transfers

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with the law.

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113